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About
Us
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Knight Xchange is a registered dealer with many
major Overstock & Liquidation Company with top brands and thus
we are able to offer top quality new and refurbished products at
Very low prices.
Our ranges of products have no bound. Our Refurbishing and Testing
team is highly qualified. All our products are sold with warranty.
Orders are shipped within 24 hours of receiving cleared funds.
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Terms
And Conditions
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Payment
Sale made by Knight Xchange shall be subject to these Terms and
Conditions.
All orders are subject to acceptance and availability of the goods
ordered. Knight Xchange reserves the right to refuse an order placed.
The customer undertakes that: all details provided for the purpose
of purchasing goods or services offered are correct, and that the
credit or debit card used to make a purchase is his/her own card
or his/her company's card, that he/she is authorised to use it,
and that there are sufficient funds or credit facilities to cover
the cost of any goods or services ordered.
The wer reserves the right to obtain validation of credit or
debit card details before providing any goods or services. In the
event where doubts remain as to the validity of the information
provided, Knight Xchange reserves the right to request identification
from the buyer such as a valid Driver's License, Passport or National
Identity Card. Failure to comply with this request may result in
the cancellation of the order.
Knight Xchange only accepts payment made via Paypal. Please open
a Paypal account prior to bidding on our auctions. Unfortunately,
Knight Xchange is unable to accept any other method of payment.
At the moment our sales prices are exclusive of VAT, we are in the
process of registering for a VAT certificate. Once this is concluded
we will be able to offer VAT invoices. Please bear with us.
Returns
Fully functioning product: You are entitled to return the product
for a refund within a maximum of 7 calendar days after receipt of
your order. You will be refunded the price of the product, provided
that the item is received in tact and in a resale-able condition.
Shipping costs will not be refunded. Please follow the Returns Procedure
outlined below.
Non functioning product: Knight Xchange is committed to providing
our customers with the highest quality products and service. However,
on rare occasions, products may be found to be faulty or defective.
All items are supplied with a warranty, unless specifically stated
otherwise. It is the customer's responsibility to arrange and pay
the full costs associated with the return of the product to Knight
Xchange.
Items should be returned by traceable methods of shipping and
adequate insurance cover should be taken out by the customer. We
regret we are unable to ship advance replacements. If a suitable
replacement is not available, Knight Xchange reserves the right
to refund the purchase price of the product, along with the original
freight cost.
Returns Procedure
If an item develops a fault within the warranty period, please email
in order to obtain a Return Material Authorisation number, (RMA).
Please clearly write the RMA number on the outer packaging of any
items being returned. All RMA numbers are valid for 14 days from
the date of issue. Unfortunately, we are unable to process any returns
not displaying a relevant RMA number or an expired RMA number. Knight
Xchange cannot accept responsibility for returned items which are
lost in transit. The customer should, therefore, ensure that adequate
insurance cover has been taken out on any product being returned
to Knight Xchange.
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Product
Conditions
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Shipping
and Insurance
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Shipping
Knight Xchange is only able to deliver to the countries listed in
our listing.
We are happy to combine purchases for certain products at a
discounted cost per each additional item. This cost will be added
during checkout. Unfortunately, it might not be possible to combine
certain products due to weight, size, or value. Orders cannot be
changed or modified once checkout has been completed.
Unfortunately, Knight Xchange cannot facilitate customers wishing
to collect orders.
We endeavour to dispatch orders within 24 hours of receipt of payment.
Delivery
Please note that if paying via PayPal, 24 hours dispatch time only
apply to delivery to a confirmed Address. Shipping to an unconfirmed
address will be held for 3 days before Dispatch. Please supply an
address where delivery can be accepted between 9 am and 5 pm Monday-Friday.
Delivery information will be supplied at time of dispatch. However,
Knight Xchange cannot be held liable or provide recompense for deliveries
which exceed this timeframe. The customer will be liable for any
further costs incurred by Knight Xchange for any items returned
to Knight Xchange due to non delivery. A 10% restocking fee may
apply to unclaimed items.
Upon delivery of the goods, the Customer will be asked to sign
a Proof of Delivery to acknowledge safe receipt. It is the responsibility
of the Customer to ensure that the number of packages delivered
corresponds with the number stated on the delivery note. Where a
discrepancy occurs or where there is evident damage to the packaging,
this should be noted on the Proof of Delivery. Knight Xchange shall
not be liable for discrepancies or damage evident on delivery where
the Customer accepts delivery and signs the Proof of Delivery without
amendment. Please notify Knight Xchange by email of shortages or
damage within 24 hours of receipt.
Complaints
Knight Xchange will address all complaints as expeditiously as possible
and will continue to communicate with the customer until the issue
has been resolved.
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Warranty
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| Limited Warranty
New Products
These products are warranted to the customer as free from defects
in workmanship and materials, under normal use for a period of 30
days from the original purchase date.
Refurbished/As-New Products
These products are warranted to the customer as free from defects
in workmanship and materials, (except where an item is advertised
and sold as a blemished item) under normal use for a period of 30
days from the original purchase date. Where a refurbished item is
advertised and sold as blemished, the blemish shall not constitute
a warranty claim against the seller.
Used Products
This refurbished product is warranted to the customer as sold as
used with a blemished condition under normal use for a period of
15 days from the original purchase date. Where a used item is advertised
and sold as blemished, the blemish shall not constitute a warranty
claim.
Exclusions
The warranty excludes;
- Physical damage to the surface of the product, including
cracks or scratches to screens or outside casing
- Damage caused by misuse, neglect, improper installation or
testing, unauthorized attempts to open, repair, or modify the
product, or any other causes beyond the range of intended use.
- Damage caused by accident, fire, power changes, other hazards,
or acts of God; or
- Use of the product with any third party device or service
if such device or service causes the problem.
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| Knight
Xchange © 2009. All Rights
Reserved. Designated trademarks and brands are the property of their
respective owners. |
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